Legal notice

Business Name: SWELLY

Operating Officer: Rina Arai

Location:

    • Postal Code: 343-0845
    • Address: 5-16-2 Minamikoshigaya, Koshigaya, Saitama, Japan


Business Hours: 10:00 AM - 6:00 PM

Closed on: Tuesdays, Wednesdays, and Public Holidays

Contact Number: 

    • Please note, we don't provide phone support. Kindly contact us via email.

Email: swellyofficial@yahoo.co.jp


Pricing:

The selling price is as displayed (including consumption tax).


Shipping:

Domestic Shipping:

    • Flat rate: ¥500JPY (including tax)
    • Free shipping on purchases over ¥20,000JPY (including tax)


Available Shipping Methods:

    • Click Post: Tracked post delivery service, takes an average of 2 days (3 days or more for remote islands).
    • Letter Pack Plus: Tracked face-to-face delivery service, takes 1-3 days.
    • Yu-Pack: Tracked face-to-face delivery service, with an average next-day arrival (3 days or more for Kyushu and remote islands).

Note: The shipping method depends on the purchased items.


International Shipping:

    • Flat rate: ¥2,500JPY (including tax)

Available Services:

    • EMS (Express Mail Service)
    • EMS Parcel

All international shipping methods are traceable.


Payment:

Payment Methods:

    1. Credit card (VISA, Master, JCB, American Express)
    2. Convenience store payment

Payment Timing: Payment is confirmed at the time of order confirmation.


Delivery Times:

Normal Items: Shipped within 1-5 business days after payment confirmation, excluding regular holidays.


Made-to-order/Pre-order Items: Shipped within the shortest 7-14 business days after payment confirmation, excluding regular holidays. Please be aware of potential delays due to postal conditions or large holidays.

Return Policy:


Cancellation/Returns: Generally, we do not accept cancellations or returns after order completion. Cooling-off periods do not apply to mail-order sales.


Exchange: One size change is allowed within 5 days of delivery, subject to stock availability. Return shipping is the customer's responsibility.


Incorrect/Damaged Items: In case of incorrect or damaged items, we will promptly arrange for an exchange. Returns are not accepted. Please contact us within 5 days of receiving the product. We cover all return shipping costs. If exchange stock is unavailable, a refund may be processed.


Non-returnable Items:

    • Items returned without prior notice
    • Sale items, samples, etc.
    • Items with removed tags
    • Requests made more than 5 days after the delivery date
    • Used items, items with stains, scratches, or smells (tobacco, etc.)
    • Items laundered, repaired, processed, cleaned, etc., after delivery
    • Items returned in a condition more damaged than at the time of delivery